What does a TaskUs Learning Experience Trainer really do? Think of yourself as an advisor for the TaskUs' new and existing teammates, guiding them through the best paths to creative and successful careers at TaskUs. Imagine going to work every day with one thing on your mind: a passion for developing others and seeing them succeed. Your role was created to design and develop ongoing training programs that will give the TaskUs teammates the edge over our competition and the ability to appeal to the world’s most disruptive companies.

What do we offer?
Private medical insurance for you and your family:
Dental & Vision
Minor medical insurance (Doctors appointments, psychologist, laboratories, xrays & medicines)
Major medical insurance (Surgeries, refractive, natural birth, C-Section, and more!)
Life insurance
Education:
Next-Gen: Get an extra bonus every semester to support your children's education
College discounts
Work-Life Balance:
* 12 self-managed vacation days (you don't have to wait 1 year to start using your days off!)
* 8 paid time off days
* Birthday leave! 😄
Wellness & Resiliency programs:
*Life Coaching Sessions
*Online therapy sessions
*Onsite mindfulness activities
*Gym Memberships
* Psychologist
* Employee Assistance Program with 24/7 access to online therapy and legal assistance
And more...
2 consecutive days off
Non-rotative schedule
Weekly pay
Growth opportunities
Food vouchers
Referral program (invite your friends now!)

Responsibilities:

Set the standards and expectations through your conduct, work ethic, integrity, and character;
Create and deliver end-user, partner, and distributor training which includes curriculum, training, and exams for all general preparatory courses prior to enterprise endorsement;
Deliver technical preparatory training covering basic skill requirements as identified by enterprise needs;
Accomplish projects and motivate trainees through effective training;
Continuously improve training programs and the other learning opportunities across the organization;
Amend and revise programs as necessary for them to adapt to the changes occurring in the work environment;
Act as the content expert, and maintain relevant training documents and training materials for training conducted;
Develop and create effective induction programs;
Monitor and review trainees’ progress through questionnaires and discuss with their managers;
Ensure that statutory training requirements are met, understand e-learning techniques and identify where they are relevant, and be involved in the creation and/or delivery of e- learning packages;
Research and present new technologies and methodologies in workplace learning; and
Ensure that all trainees adhere to the company’s Code of Conduct.

Requirements:

Proficiency in the use of PC applications, Gmail, and Google Business applications as well as Microsoft Office applications
Ability to work on a flexible schedule including weekends, holidays, evenings, and long hours
High energy, enthusiastic, motivational training style
Strong organizational, planning, project management, problem resolution, communication, presentation, facilitation, and influencing skills required
Knowledge of adult learning techniques, and instructional design concepts for computer-based training.
Ability to clearly articulate thoughts
Ability to think critically
At least 1+years of training experience in a call center environment or Teaching Experience.

Job Expectations:

This application will be used for positions that are located on-site at one of our offices in Puebla

We ask that the Learning Experience Leader have an open and flexible schedule - the schedules of operations depend on the client's needs

Curious about our #RidiculouslyRefreshing team? Come Join Us!

Call Center Trainer

About TaskUs Mexico