What does a Team Leader do? Think of yourself as someone who will provide mentorship, guidance, and career development to members of your team, so not everyone can qualify for this role. We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top-notch. So come on, now we need your full concentration because it’s time to imagine what it’s like being a Team Lead.

What do we offer?
Private medical insurance for you and your family:
Dental & Vision
Minor medical insurance (Doctors appointments, psychologist, laboratories, xrays & medicines)
Major medical insurance (Surgeries, refractive, natural birth, C-Section, and more!)
Life insurance
Education:
Next-Gen: Get an extra bonus every semester to support your children's education
College discounts
Work-Life Balance:
* 12 self-managed vacation days (you don't have to wait 1 year to start using your days off!)
* 8 paid time off days
* Birthday leave! 😄
Wellness & Resiliency programs:
*Life Coaching Sessions
*Online therapy sessions
*Onsite mindfulness activities
*Gym Memberships
* Psychologist
* Employee Assistance Program with 24/7 access to online therapy and legal assistance
And more...
2 consecutive days off
Non-rotative schedule
Weekly pay
Growth opportunities
Food vouchers
Referral program (invite your friends now!)

Requirements:

1 year of prior relevant people management experience in the BPO or call center industry
A strategic thinker with strong analytical and creative problem-solving skills
Experience creating and implementing action plans
A high-level understanding of customer confidentiality standards.
Performance Management Advanced Coaching Structure (Impact)
Advanced English level (B2+).
Performance Management
Advanced Teammate skills
Development Structure
Teammate Engagement Planning & Execution Skills with and without a budget.
You are also responsible for making sure that KPIs are being met consistently and solving business problems through innovation (examples of KPIs: CSAT, QA, NPS, FCR, etc).
You will be responsible for interviewing Teammates. You will also promote department culture.
Maintain communication with personnel to know their needs in terms of Occupational Safety and Health.

Job Expectations:

This application will be used for positions that are located on-site at one of our offices in Puebla
We ask that Team Leaders have an open and flexible schedule - the schedules of operations depend on the client's needs

Curious about our #RidiculouslyRefreshing team? Come Join Us!

Call Center Team Lead

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