Customer Service Representative for Tech Companies
- LocationTijuana, Mexico
- Salary16505 MXN/Monthly
- Job typeFull time
Would you like to work for some of the most disruptive companies in the market?
Such as social media, streaming services, dating apps, videogames, digital banking, online shopping, startups, and more...
What do we offer?
* Private medical insurance for you and your family and Dental & Vision.
* We help with your education, get a $1500 MXN monthly extra bonus.
* We support your children's education with a monthly scholarship
* 8 self-managed paid time off days
* 8 self-managed vacation days
* Employee savings program
* Wellness & Resiliency programs
* Growth opportunities
* 46 hours a week, 2 consecutive days off.
* Food vouchers
* Cafeteria discounts
* And more...
As a Customer Support Advisor, you will...
* Research and resolve issues reported by the client's end-users via phone, email, and chat support.
* Manage and maintain a test lab of devices running services to be used for reproducing customer issues.
* Ensure that all log-in and passwords (both internal & external) are kept confidential.
* Document all information on customer interaction according to standard operating procedures.
* Must be willing to complete assessments that include a typing test of 25-30 wpm
* Great communication skills, written and orally
* Must be adaptable and flexible, demonstrating abilities to work with process and information changes
* Must be at least 18 years of age
* Must be willing to participate in a background screening
*Experience with phone, email, and live chat support
* Experience in customer service, sales, billing, collections, and technical support